Reed Brothers Automotive

"Letter to the General Manager"

"In the over thirty years that I have been buying vehicles, I have never been motivated to write a letter to any dealership until now. As you are aware, there have always been publicly viewed, stereotypical disparaging characteristics associated with the purchase of a new vehicle, such as sales pressure, nominal trade-in values, financing add-ons etc. Nevertheless, I would like to say that your staff has completely eliminated those paradigms.

For several weeks in late October, I had been researching dealerships from southern Virginia to northern Pennsylvania (on the Internet) looking for a new Dodge Ram truck with specific accessories. I finally located one in your inventory. My initial e-mail to your dealership received a courteous response with no sales pressure whatsoever. Upon my arrival, I was met by Mr. Dale Howard who took me directly to the truck I was looking for and allowed me all the time I needed for an inspection and test drive. Later, I spoke with Mr. Bill Welsh who finalized the financial part of the transaction. Both of these individuals were exceptionally courteous, knowledgeable, and most importantly - fair. They indeed conducted themselves as true professionals.

Even after I had purchased the vehicle, your dealership sent me a variety of customer service coupons, which is something I had never before received from any dealership, to include Mercedes! Normally, with most dealerships their motto seems to be based on the phrase, 'out of sight, out of mind'.

The bottom line is this - Your staff made my visit to your dealership an enjoyable experience and will indeed have me returning when I decide to purchase another vehicle. Please give your staff my thanks for their outstanding efforts."

Mark F.,

"The courtesy extended to us in each and every encounter at Reed Brothers was remarkable."

"Sincere thanks for taking such great care of our Dodge van while we were living in Maryland. I shall see about taking our van in once the holidays are over and appreciate the reminder.

The courtesy extended to us in each and every encounter at Reed Brothers Automotive was remarkable. What a pleasure it was to entrust our vehicle to Reed Brothers."

Jeanne & Richard V.,

"Reed Brothers was the only professional of all the dealers I contacted."

"Sale was done on the Internet. Sales staff was the most helpful and professional of all the dealers I contacted. When I took delivery, the Internet sales staff did comparison to cars for me, gave me one price and stayed with it, and I did not ask for a lower price from them. It took 4 weeks to decide on the dealership. Ten other dealers, some would not quote unless I came into their dealership, some quoted the price different 3 times, always a little lower. Reed Brothers was the only professional." 

Roger M.,

"This is why I purchased my 2004 Dodge Ram from Reed Brothers Automotive"

"I would like to express my sincere appreciation to you and the Reed Brothers sales team in helping with the recent purchase of a used truck. I first visited Reed Brothers late on a Friday night and was greeted by Ben Litten. After we discussed what I was looking for, Ben showed me a 2004 Dodge Ram as well as two other comparable vehicles. The new car sales manager also worked with Ben to answer any questions I had regarding options and comparable values in the marketplace. They showed me advertised specials I was not aware of and educated me on some ways to better find the vehicle I was looking for. Working in concert they answered all of my questions without any pressure or false expectations.

Over the weekend that followed, I found a comparable vehicle at another local dealership that also met my criteria. Because of my pleasant experience, I came back to Reed Brothers with my wife and children to test drive the '04 Dodge again. Typically salesmen will highlight the features you want to hear about and omit features you don't or that are lacking. Ben answered all of my questions openly, honestly, and completely. As an Eagle Scout myself, I would expect nothing less from someone who has reached this level as he has. It was his integrity that bought me back.

When I did return, I appreciated your willingness to work within my tight requirements and offer me a great value at a better than fair market price. The value and quality the truck and the support your entire sales team provided is testimony to Reed Brothers. This is why I purchased my 2004 Dodge Ram from Reed Brothers Automotive. Thanks for everything."

Mark J.,

"THANKS for a pleasant buying experience"

"I wanted to take a minute to say THANKS for a pleasant buying experience - both you and Mark made this an enjoyable experience. You guys and the dealership impress me as being straight shooters - and for that I say THANKS!!!"

John T.,

"You should give Queenstown business cards!"

"You should make Dodge Corporate Customer Service, Winnebago Industries Customer Service, and Queenstown RV (Beltsville) aware that you do all sorts of repairs (including brakes) on the chassis of Winnebago View and Navion - there is a real need for somebody like you. All these things are on Sprinter 3500 chassis. You should give Queenstown business cards!"

John S.,

"You and the others who work at Reeds are a credit to your profession."

"I think you take really good pictures! I have sent the pictures on to Sweden (one daughter lives there), to San Diego for 2 grandchildren and N.C. for another daughter and Orlando and Yorktown, VA for our 2 sons. They all will know about Reed Brothers and how well we were treated. My, you should be "Salesman of the Year!" So friendly, so helpful, so knowledgeable. Thank you so much for your time and concern for us.

The van certainly fits in our budget and already it's given us some fun. Your parting advise was good; I started looking for something at one point, remembered your advise, and then kept my eyes on the road!

You and the others who work at Reeds are a credit to your profession. I was really happy today buying the car - usually it's stressful and I can't wait to get out of the dealership. Today it was a pleasure to be with you. Also you are a great company!"

Mrs. L.,

"a chance to see how a first class dealership service department operates"

Thank you for allowing our students to job shadow at Reed Brothers Automotive. Getting a chance to see how a first class dealership service department operates is a very important component of their automotive education. Both students came back excited and very positive about the experience. Thanks to you and your staff for making this great learning experience possible for them! I hope you will keep my students in mind in case you have any job openings in the future that they might fill. Thanks again.

Bruce D.,

"Thanks!"

"Thanks for your consistent professionalism and good service!"

Amanda H.,

"Outstanding Customer Service"

When I moved to Maryland 5 years ago I looked for a "local" garage to service my PT Cruiser. The most conveniently located garage was Reed Brothers Dodge - close to where I worked in King Farm and close to the Metro. I had always used stand-alone shops in the past (having been told that I'd be overcharged at a dealership), so I was skeptical when I dropped my car off the first time.

I don't know when I decided these guys were great - maybe it was 10 minutes after arriving - maybe it was only 5. I've mainly been helped by Tim, but also Jim, and all the rest of the crew in the Service Area provide outstanding customer service - the kind that makes you want to come back and recommend their shop to others.

I'm pleased that it's exactly the same even though the sign now says Reed Brothers Automotive.

Andy M,